Privacy Policy

Last updated: July 2, 2026

Prinalio ("we," "us," or "our") operates the website Prinalio.com and provides AI conversation intelligence that turns calls and meetings into summaries, action items and searchable notes. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name and billing details when you register, contact us or subscribe to our services.
• Conversation Data: Audio, transcripts, summaries and notes generated when you connect a calling channel and choose to capture a conversation.
• Usage Data: IP address, browser type, operating system, referring URLs, pages viewed and interaction data collected through cookies and similar technologies.

2. How We Use Your Information

We use collected information to:

• Provide, operate and maintain our conversation intelligence services
• Generate transcripts, summaries and action items from your conversations
• Process transactions and send related communications
• Improve and personalize our services and AI models
• Respond to inquiries and provide customer support
• Send administrative updates and, with your consent, marketing communications
• Detect and prevent fraud, misuse and security issues
• Comply with legal obligations and enforce our Terms of Service

3. Conversation Data and Consent

You are responsible for ensuring that all participants in a conversation are informed and, where required by law, have consented to the conversation being captured and processed. You control which conversations are captured, and you may delete conversation data from your workspace at any time.

4. AI Processing

Prinalio uses artificial intelligence to transcribe conversations and generate summaries and action items. Your conversation data is processed to deliver these features. We do not use your private conversation data to train general-purpose AI models shared with other customers without your explicit consent.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Trusted vendors who assist with hosting, transcription, analytics, payment processing and support, bound by confidentiality obligations.
• Business Transfers: In connection with a merger, acquisition or sale of assets, with notice to affected users.
• Legal Requirements: When required by law, court order or governmental authority.

6. Data Security

We implement industry-standard measures including encryption in transit and at rest, access controls and regular security reviews. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal and conversation data for as long as necessary to provide our services, comply with legal obligations and resolve disputes. Conversation data is retained according to your subscription settings and deleted upon your request or account termination, subject to applicable legal requirements.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct or delete your personal information
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at contact@prinalio.com.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage and personalize content. For details on how we use them and how to manage your preferences, please see our Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in line with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: contact@prinalio.com
• Phone: +1 407 271 5963
• Address: 7560 Red Bug Lake Rd, Oviedo, FL 32765, USA